Unusually Good Fertilization, Weed Control, and Tree & Shrub Care Services
Lawn-Tek is locally-owned and operated Company in Cedar rapids, Iowa. We started in 2005 and became a Limited Liability Company in 2011.
Before we had a reputation for great customer service and excellent quality we had to find a way to convince potential clients to give us a try.
So here is what we did:
We came up with the Lawn-Tek Guarantee. And this is not just any guarantee… anyone can say satisfaction guaranteed. We got specific, put it in writing, posted it on our website, and made our guarantee bold.
Seriously, name another lawn company in Eastern Iowa that Guarantees in writing your complete satisfaction with every service call. And if anything about that service call disappoints you, the company will immediately fix the issue at their expense without argument, complaint or excuse.
Customer Satisfaction Guaranteed
If Something Goes Wrong, We Fix it Fast
No Arguments. No Complaints. No Excuses.
Hard to imagine?
Well, that’s what we do. That’s our Guarantee.
We actually get out of the office and out of our trucks to work with our teams and train them. We discuss safety on a regular basis with our employees. We discuss the importance of effective Communication. We do not hire new employees, hand them the keys, and hope they drive safely and spray the correct chemicals on your lawn. No. We re-train every new hire to our standards. And our standards are tough.
When we started Lawn-Tek, all we knew to do was to take unusually good care of our clients.
A great many clients have sent us hand written notes of appreciation. Many frequently email quick notes of thanks. We never got around to asking our clients for testimonials. They just came – and keep coming.
We have hundreds of Happy Customers.
We suppose it’s because of Communication with our clients. It also could be because we are available and willing to visit with our clients in person?
In the rare event something does go wrong, we fix it fast.
My guess… it’s because our team is made up of uncommonly good people. That’s what Lawn-Tek is about.